Privacy policy

Effective Date: 03/23/2025

At Touch Nest, your privacy and the security of your personal data are extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, place an order, or interact with our services. We comply with the General Data Protection Regulation (GDPR) and all applicable Dutch and EU privacy laws.

By using our website, you agree to the terms of this policy.

1. What Information We Collect

When you use our website or place an order, we may collect the following types of personal information:

  • Identity & Contact Information: Name, address, phone number, email address
  • Order Details: Product selections, shipping address, billing address
  • Payment Information: Securely processed by third-party providers (e.g., Stripe, PayPal, Klarna) — we do not store full payment data
  • Account Information: Username, password (encrypted), preferences
  • Device & Usage Data: IP address, browser type, operating system, visit time, page interaction (via cookies and analytics)
  • Marketing Preferences: Newsletter opt-ins, SMS preferences, abandoned cart emails

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Communicate with you about your purchase or support request
  • Improve our website, services, and customer experience
  • Send marketing emails or updates (only with your permission)
  • Prevent fraud or abuse of our platform
  • Comply with legal obligations

3. Data Storage & Protection

We take your data security seriously. Your personal data is:

  • Stored securely using encrypted systems
  • Accessed only by authorized personnel on a need-to-know basis
  • Never sold or shared for commercial gain

We retain your data only as long as necessary for business and legal purposes.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Ensure smooth site functionality
  • Analyze traffic via tools like Google Analytics
  • Personalize your shopping experience (e.g., remembering your cart)

You can control or disable cookies through your browser settings. Learn more in our Cookie Policy.

5. Third-Party Services

We work with trusted third parties who help us operate Touch Nest, such as:

  • Payment processors (e.g., Klarna, PayPal, Stripe)
  • Email marketing tools (e.g., Mailchimp or Klaviyo)
  • Analytics providers (e.g., Google Analytics)
  • Shipping partners

These parties are GDPR-compliant and only use your data as instructed by Touch Nest.

6. Your Rights (Under GDPR)

As a customer based in the EU or Netherlands, you have the right to:

  • Access your personal data
  • Correct or update incorrect information
  • Request deletion of your data (“right to be forgotten”)
  • Object to or restrict processing of your data
  • Withdraw consent for marketing emails at any time
  • File a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority) if you feel your rights are violated

To request any of the above, email us at support@touchnest.nl.

7. Email Marketing & Communication

We only send marketing emails if:

  • You have given explicit consent (e.g., newsletter sign-up), or
  • You made a purchase and haven’t opted out of updates

You can unsubscribe at any time using the link in our emails or by contacting us directly.

8. International Data Transfers

Some of our third-party service providers operate outside the EU. In such cases, your data is transferred only to countries with adequate data protection laws or with approved safeguards (e.g., standard contractual clauses).

9. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page, and your continued use of our site implies acceptance of the updated terms.

10. Contact Us

For questions, concerns, or requests related to your personal data, please contact:

Email: support@touchnest.nl
Website: www.touchnest.nl

Thank you for trusting Touch Nest with your personal information. We are committed to protecting your privacy and earning your confidence every step of the way.