Terms of service
Effective Date: 03/23/2025
Welcome to Touch Nest. These Terms of Service ("Terms") govern your access to and use of our website, products, and services (collectively, the "Service") provided by Touch Nest, operating in the Netherlands.
By using our website or placing an order, you agree to these Terms. Please read them carefully.
1. General Conditions
- By using our Service, you confirm that you are at least 18 years old or have permission from a legal guardian.
- You agree not to use our products for any illegal or unauthorized purpose.
- We reserve the right to refuse service to anyone for any reason at any time.
2. Account Responsibility
- You are responsible for maintaining the confidentiality of your account information.
- You agree to provide current, complete, and accurate purchase and account information at all times.
3. Product Availability and Accuracy
- All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.
- We strive for accuracy in all descriptions, prices, and photos, but errors may occasionally occur. Touch Nest is not responsible for unintentional inaccuracies.
4. Pricing & Payments
- All prices are listed in Euros (€) and include VAT (unless otherwise stated).
- We accept multiple payment methods, including iDEAL, Klarna, PayPal, credit/debit cards, and others as listed on our website.
- Payments must be authorized and successfully processed before an order is confirmed.
5. Order Processing & Cancellation
- Once an order is placed, it is processed within 1–3 business days.
- You may cancel or modify an order before it has been shipped. After shipment, standard return policies apply.
- Touch Nest reserves the right to cancel any order suspected of fraud or misuse.
6. Shipping & Delivery
- We ship to the Netherlands and selected international locations.
- Shipping times and fees are listed during checkout and in our Shipping Policy.
- Delays caused by customs, weather, or carriers are beyond our control.
7. Returns & Refunds
- Customers in the Netherlands have a 14-day cooling-off period for returns, as per consumer law.
- Full details are available in our Return Policy.
- Refunds are issued to the original payment method after product inspection.
8. Intellectual Property
- All content on Touch Nest (text, images, logos, graphics) is owned or licensed by us and protected by copyright laws.
- You may not use, reproduce, or distribute any part of our content without written permission.
9. Third-Party Tools & Links
- Our site may offer access to third-party tools and links. We do not monitor or control these, and you use them at your own risk.
- We are not responsible for content, products, or services offered by third-party websites.
10. Disclaimer of Warranties
- Our products and services are provided “as is” and “as available.”
- We do not guarantee that the Service will be error-free, secure, or uninterrupted at all times.
- We do not warrant that the results obtained from product usage will meet your expectations.
11. Limitation of Liability
- Touch Nest is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Service or any products purchased.
- In jurisdictions where exclusions or limitations of liability are not permitted, our liability is limited to the maximum extent permitted by law.
12. Governing Law
- These Terms shall be governed by and construed in accordance with the laws of the Netherlands.
- Any disputes shall be resolved in the Dutch courts unless otherwise required by law.
13. Changes to These Terms
- We reserve the right to update, change, or replace any part of these Terms at any time.
- It is your responsibility to check this page periodically for changes. Continued use of the site after changes are posted constitutes your acceptance of those changes.
14. Contact Information
For any questions regarding these Terms of Service, please contact us:
Email: support@touchnest.nl
Thank you for choosing Touch Nest – where smart meets comfort.