Conditons & Policy

1. Booking and Confirmation

1.1. Deposit Requirement
To initiate the catering services with Global Fusion Catering, a non-refundable deposit of 20% of the total estimated cost is required. This deposit serves as a commitment fee and secures your booking on our calendar. The booking is considered confirmed upon successful receipt of this deposit.

2. Payments

2.1. Full Payment Deadline
The full payment for catering services is due 14 days before the scheduled event date. This ensures that all arrangements and preparations can be made seamlessly. We encourage our clients to plan their payment schedules accordingly to avoid any inconvenience.

2.2. Late Payment Charges
Global Fusion Catering understands that unforeseen circumstances may arise. However, any payments made beyond the due date are subject to a late payment fee of 5% of the outstanding balance per day. Timely payments contribute to the smooth execution of your event.

3. Cancellations and Refunds

3.1. Refundable Amounts
For cancellations made more than 30 days before the scheduled event, Global Fusion Catering offers a full refund of payments made, excluding the non-refundable deposit. This policy is designed to accommodate changes while considering the resources and efforts invested in planning.

3.2. Cancellation Charges
Cancellations within 7 days of the event are subject to a charge equivalent to 100% of the total estimated cost. This policy is in place to cover the operational and opportunity costs associated with last-minute cancellations.

4. Menu Changes

4.1. Flexibility in Minor Changes
Global Fusion Catering understands that the dynamics of events may evolve. Minor changes to the menu can be accommodated up to 10 days before the event without incurring additional charges. This flexibility allows clients to adjust the menu based on guest preferences or unforeseen circumstances.

4.2. Major Changes Policy
Any major changes requested within 10 days of the event may be subject to additional charges. This policy ensures that substantial alterations close to the event date are managed efficiently, considering the impact on procurement and preparation.

5. Final Guest Count

5.1. Importance of Accuracy
To provide an exceptional catering experience, Global Fusion Catering requires the final guest count no later than 14 days before the scheduled event. This allows for accurate preparation, staffing, and resource allocation.

5.2. Additional Charges for Adjustments
Adjustments to the guest count after the 14-day deadline may incur additional charges per person. This policy reflects the need for precise planning and resourcing.

6. Allergen Information

6.1. Commitment to Safety
Global Fusion Catering prioritizes the safety and satisfaction of clients. Detailed allergen information for each dish on our menu is provided, allowing clients to make informed decisions based on dietary restrictions or allergies.

6.2. Communication During Consultation
Clients are encouraged to inform Global Fusion Catering about any specific dietary restrictions or allergies during the consultation process. This ensures that our culinary team can make necessary accommodations.

7. Delivery and Setup

7.1. Inclusive Services
Delivery and setup services are inclusive in our catering packages. Global Fusion Catering aims to create a stress-free experience for clients by handling the logistics of delivering and setting up the catering elements.

7.2. Tailored Logistics
Specific requirements related to delivery and setup will be discussed and finalized during the consultation. This may include considerations such as venue layout, timing, and any unique logistics associated with the event.

8. Service Staff

8.1. Professional and Attentive Staff
Global Fusion Catering provides professional service staff dressed in attire that complements the event's theme and ambiance. Our staff is trained to ensure a seamless dining experience, from service efficiency to positive guest interactions.

8.2. Enhancing Event Atmosphere
The presence of our service staff contributes to the overall atmosphere of your event, ensuring that the catering service aligns with the style and standards set by Global Fusion Catering.

9. Equipment Rental

9.1. High-Quality Equipment Availability
To facilitate the diverse needs of events, Global Fusion Catering offers a range of high-quality equipment for rent. This includes items such as serving ware, utensils, and decorative elements.

9.2. Transparent Fees and Responsibilities
Rental fees and any associated responsibilities will be thoroughly discussed and agreed upon during the consultation. Global Fusion Catering aims to provide clients with all necessary elements for a successful and stress-free event.

10. Venue Requirements

10.1. Collaborative Venue Planning
Global Fusion Catering values collaboration to ensure that the chosen venue meets specific requirements. These requirements, including considerations for space, facilities, and logistics, will be discussed and documented during the consultation.

11. Privacy Policy

11.1. Data Protection Commitment
Global Fusion Catering values client privacy. Our Privacy Policy outlines how we collect, use, and store client data. Rest assured that any information shared with us is treated with the utmost confidentiality.